The flight was delayed by two de-icings. The seatbelt did not work correctly. It did not stay tight.
United airlines has the best customer experience from booking to arrival. I always fly United airlines. The mileage program is excellent
The flight was on time. I generally don’t drink or eat on short flights and the seats were good and the flight attendants were friendly. That’s all I expect
The movies offered were great. Staff were very pleasant and very efficient.
Even though we were delayed, we were able to make our connection
Older aircraft, no meal, only food was for purchase. Not impressed United.
Lufthansa was great from Lisbon to Frankfurt. The United Airlines flight from Frankfurt to Denver was very cramped. In that tight space, when the seat in front was fully declined I could barely move. I'm a fairly small person, I can't imagine what a larger person would feel like.
Lost luggage, they need a baggage service representative available all times in Atlanta
We had a very long diversion and our food voucher didn’t work because the restaurants were closed
Smooth flight, especially take off and landing, and great crew on board. Really loved the stroopwaffles!
Loved the boarding option from Business class lounge, experience on flight was excellent, plenty of good food choices
Big queues on arrival at airport despite having already checked in and only needed to drop bags off. Flight delayed which impacted on connecting flight.
The flat beds. Other than that, the place was not clean.
flight was delayed from BWI to London - missed my connecting flight & then connecting flight (also British Air) was delayed - food is awful, TV & movie selection is great
Much much better than my previous times on British Airways the food was spot-on and the service was really genuine and attentive
There were no gluten-free vegan options available, so food was very limited on this flight, and some of the crew weren’t especially helpful about it. To make matters worse, a passenger was sick on board, and although the area was cleaned, the smell lingered for the rest of the journey. On top of that, we ended up circling for an extra hour, which only made the unpleasant situation drag on even longer.
Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.
Very good crew. The seating in economy plus was excellent, and I slept most of the way. The diabetic meal that I requested was almost tasteless--about a 2 on a ten-point scale.--so I ate little. And why bother serving dinner to fliers at midnight?! I had eaten a meal at the airport six hours earlier. A good breakfast would be better.
Old tired plane, Uncomfortable business class seat. Breakfast dreadful and meagre. At least flight was on time!
this was a good experience from on time boarding and take off to early arrival. Comfortable seats became empty seat next to me.
