Airport terminal was outdated, flight was on a small jet with no wifi
2+ hours delayed Outlet in row 12 did not work Tv monitors did not work Lights kept off the entire flight for at 5pm-7pm flight
From pre boarding to flight attendant, crew and baggage handler, excellent. Didn’t lost my luggage like West jet.
Absolutely terrible. I booked my ticket with ANA and underpricer/kayak asked me to change all my return flights to United. Customer service does not exist with United. Flight attendants are rude, self-centered, and unhelpful. The food is served cold and uncovered. The in-flight video controllers do not work properly. Premier economy tickets with ANA, allow you access to all airport lounges, while United does not allow access to any lounge. Mockery of an airline.
The flight was delayed by two de-icings. The seatbelt did not work correctly. It did not stay tight.
United airlines has the best customer experience from booking to arrival. I always fly United airlines. The mileage program is excellent
The flight was on time. I generally don’t drink or eat on short flights and the seats were good and the flight attendants were friendly. That’s all I expect
The movies offered were great. Staff were very pleasant and very efficient.
Even though we were delayed, we were able to make our connection
Older aircraft, no meal, only food was for purchase. Not impressed United.
Our Jackson, Mississippi to Dallas Fort Worth flight was delayed on 1/19/26.. This was changed to Jackson to Charlotte in the last minute because of this delay. This started some kind of disconnect between American Airlines and British Airways bookings. We could not go past the passport control in London Heathrow. I had to go to the counter and waited for more than 30 minutes to get a new boarding pass. Problems did not end there. Somehow our entire return flight was canceled by someone. I had to make several phone calls over several days to fix the problem – this was not easy from India. Looks like there was some kind of disconnect between two airlines or some agent did not do it right. I’m anxious to know what went wrong.
Loved the boarding option from Business class lounge, experience on flight was excellent, plenty of good food choices
Big queues on arrival at airport despite having already checked in and only needed to drop bags off. Flight delayed which impacted on connecting flight.
The flat beds. Other than that, the place was not clean.
flight was delayed from BWI to London - missed my connecting flight & then connecting flight (also British Air) was delayed - food is awful, TV & movie selection is great
There were no gluten-free vegan options available, so food was very limited on this flight, and some of the crew weren’t especially helpful about it. To make matters worse, a passenger was sick on board, and although the area was cleaned, the smell lingered for the rest of the journey. On top of that, we ended up circling for an extra hour, which only made the unpleasant situation drag on even longer.
Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.
Very good crew. The seating in economy plus was excellent, and I slept most of the way. The diabetic meal that I requested was almost tasteless--about a 2 on a ten-point scale.--so I ate little. And why bother serving dinner to fliers at midnight?! I had eaten a meal at the airport six hours earlier. A good breakfast would be better.
Old tired plane, Uncomfortable business class seat. Breakfast dreadful and meagre. At least flight was on time!
this was a good experience from on time boarding and take off to early arrival. Comfortable seats became empty seat next to me.
