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I recently travelled in Business Class with Qatar Airways, and overall, it was a pleasant experience. The cabin crew stood out for their kindness and professionalism, making the journey truly comfortable. The food exceeded expectations and was exceptional in both quality and presentation. The boarding staff was courteous, though I would like to mention that the staff member responsible for checking tickets during boarding could benefit from additional training to be more welcoming. A warm and hospitable approach would enhance the passenger experience significantly. However, one aspect of the journey was particularly frustrating. The in-flight entertainment system was disappointing, as the headphones provided did not work at all due to a loose connection. This significantly impacted the experience, especially since the flight also lacked Wi-Fi service. Addressing these issues would greatly enhance the overall travel experience. Lastly, I would suggest implementing a section-wise boarding process to streamline the boarding experience and minimise potential challenges. I appreciate the efforts Qatar Airways puts into delivering high-quality service and hope to see these improvements implemented in the future.

My experience with Qatar airway was very unsatisfactory. They lost my child’s stroller and I was told they found it and will send it to the hotel which was a lie. I had to go back to the airport baggage claim and pick up myself after trying to contact them many times!. There was a lack professional and communication. I am very disappointed in Qatar airway and will not be recommending them to friends and family nor will I be flying with them in the future.

Qatar Airways in-flight first/business class service is superior to any US airline; excellent meals are served on short haul flights such as between DXB and DOH.

Was downgraded from business to economy due to a faulty seat in business class. However when I boarded the plane there were no less than 5 free business class seats. Will never fly Qatar Airways again

Doha airport is huge , takes long time to reach gate .

Do not overbook flights and kick out confirmed ticketed passengers :-(

Noice cancelling headphones would be better since it’s a crowded plane And kids behaviors are unavoidable

Being a platinum member, no attention given. No towel or tissue provided.

Between Air India and Qatar my luggage was lost for three days. I eventually found my own luggage location using the Apple Air Tag. Air India used a paper form to report my lost luggage. I could never get past getting past luggage personnel with my report number before they would hang up on me. Only after them specifically telling Air India at Chandigarh airport where my luggage was located which was right under their noses did they react. After three days I finally received my luggage. The Air India luggage folks didn’t seem proactive in finding the luggage’s rightful owner.

Besides the flight cancellation, everything else was prefect. Kudos to Malaysian Airlines.

Seats are smaller and harder than other airlines we have travels with. Food was edible but no good. The sandwich was the only thing I would eat again. They did have a lot of movies to watch.

I was not aware that I have to pay for the checked bag on the return flight. It was included in the price when I bought the ticket

We were delayed because of ground crew, not because the plane wasn’t ready to go. The food was better than usual!

A three (3) hour flight should have meal service in First Class, not just potato chips!

Delayed over an hour due to paperwork not being filed correctly. Forced to change planes.

Short and everyone communicated with me about the changes every step of the way.

The departure was delayed by 1 hour. The seat was comfortable and selection of entertainment is very good.

Staff did not care, and very clearly did not want to be serving passengers. Requests were ignored repeatedly. Toilets filthy. Bins were just trash bags hung around the place that were never emptied. It was a challenge to even get a glass of water on a 14 hour flight.

flight delayed, was put on another flight after standby queue, luggage was misplaced and arrived to me 3 days later

-The cabin was ice cold - When we arrived in Houston there was no gate available -We had to wait 90 minutes for our luggage to arrive.. In the future I will avoid flying with Air Canada at at costs

The speakers were way too loud. Music was played during boarding too. This noise could've been avoided.

Flight was great, no plug in for charging and no inflight entertainment.

They intentionally delayed the flight by half an hour to accommodate a few fools who didn’t show up in time to clear customs. I missed my connector, missed an important meeting, and was charged a rebooking fee. Never again

People were very nice and helpful. But the plane is noisy, and crowded. Seats are too small. Plane was too cold too. Air Canada app is very slow. Couldn't upgrade seats to the next section. Also surprised that basic economy seats were actually standby.

Overall the new aircraft’s is good and crew is good. Just overall airline policies and process needs to be better.

Solid value in general for economy traveler's, tho the quality of the food and general presentation could do with improvement.

The staff were friendly and helpful. The beverages were good. I was on an overnight flight so it was really frustrating to find myself crammed into seats didn't even recline. Not only were they small and uncomfortable but then they didn't recline? Why was that taken away? And why was that not mentioned when I bought the ticket? I might have chosen a different flight and paid more if I knew that ahead of time.

I flew twice this vacation with air canada and I don't know if I would ever book again with them, the flight attendants were very nice and apologetic but the delays were horrible first flight was 7hrs late and the second was 1hr late

The crew, comfort, and food were good but the flight was an hours late to take off.

Flight attendants were delightful, smiling, anticipating needs, and overall excellent. Pilots kept us informed and made 1 of the best soft landings!

I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived

The seats are incredibly uncomfortable. My luggage didn't make it on the flight from London to Nashville.

They lost my special meal request and tried to tell me I didn't request it. I had the proof. Then they tried to get me to eat food I can't eat. No apologies

On board was excellent—a remarkable positive change. Check in was horrifying. Forced to check in branded cabin baggage approved bags weighing 10 and 12 kgs each, because desk insisted these were not fit for overhead lockers. Got charged £160 for two bags. Behaviour of staff was hostile, motivated and rude. Wonder if BA pays commissions on collection, or borrows staff from Airport operator. Basle evidently is an airport used by budget airline— and customers are treated like consumers.

Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.

Comfortable, pleasant staff, quiet, good entertainment, food, drinks. Better than American (flight back) when we were crammed in and staff sometimes indifferent.

old seat need to go! outdated and uncomfortable. I waited 40 minutes for my bag

the old seats really need to go. they are not comfortable and outdated by many years. I waited over 40 minutes for my bag, unacceptable!

Food was pretty good and crew did ok. Boarding was a disaster. Seats and leg room were not conducive to a comfortable flight, especially if you are 6’3” and have the person in front of you leaning their chair all the way back for 9 hours and your are told they are allowed to do that.

I gave a very poor review for th flight over (Pitt to London) due to terrible seat comfort. Different plane on the way back and it was much better. The flight was delayed over an hour taking off but only landed about 15 minutes late.