Loved that I had an exit row seat, and there was no one else in the row! And again, I don' use on-line entertainment at all (I read or sleep) but I very much appreciate that I didn't hear anyone else's entertainment!
The entire crew was amazing. They went out of their way to make us enjoy a great travel experience.
Loved everything! This flight had premium economy and I didn't see an option to upgraded to premium economy OR buy premium economy tickets. How come?
Some Crew were distinguishably fake in their interactions with passengers.
We was missed the flight They doesn’t lest us fly next flight without payment They charge me 606 hundred dollars What is very unacceptable,our first fight ticket was almost 2000 dollars, again paid 700 it’s hurt … airlines need to do something please
Excellent staff! Flights were delayed due to technical issues after everyone was boarded and we sat in the flight for almost 2 hours before taking off. Not enough vegetarian food was available despite pre-ordering. The staff did an exceptional job dealing with both the problems neither of their making.
Better entertainment; the lack of it made the very long flight even longer
POOR CREW BEHAVIOR. RESTRICTIONS ON FOOD. FEELS LIKE ECONOMY CLASS.
very nice experience…….we had a comfortable fly with emirates…this is 6 th time flying with emirates….i recommend friends to fly with emirates…….
I am going to be just factual, not bad mouthing nor complaining, but this was my experience. With 3 pieces of luggage, I was told the flight from Mumbai to Dubai was cancelled due to flood. This was told not by the airport board which still showed the regular time of departure, but general stuff at the airport. No Emirates stuff around to direct the transfer passengers of the cancelled flights. By the departure counters with crowds of people, one by one, angry, frustrated, urgent conversations were going on. No announcement were made, no postings being seen, just private conversations. I still have 5+ hours of layover, so I let more urgent people settled first. However, the fact that no communication of when, what and where I should go was very unsettling. Basically no time limit waiting means, no meal, no sleep, no step away, no planning, no change plan, no telling of the family what to do. Nobody was able to tell you anything but asked you to wait, no chair, no space, no facility to freshen up. That went on for 10+ (from 5) hour without warnings and accurate communications. Email received from Emirates asked me not to go to Dubai at all, or boarding at the time that was passed. In other words, communication were very untimely, after the fact. That created more confusion instead. After changing several of boarding time, we were given the gate # and a boarding pass. However, the boarding pass still have the original time of boarding, so again, not knowing walking 30 min in the airport to the gate would make you late or not, therefore, still dare not to eat a meal. The flight arriving to Dubai was uneventful and I gave a 4/5 rating. I just thought the layover at Dubai would just cut short from 8+ hours to 2+ hours. At Dubai airport, I saw people sleeping on cardboard, knowing, these people got stranded but they dared to sleep because they know when to board and I didn't. Or these kind of delay are just so normal that people know what to do to pass time. Then the worst service and crazy thing happened. The boarding time on board for LA and at gate A9 was clearly 8:50AM. At 8:40, surprised by not having any boarding activities, then one single staff showed up and said to a few passengers that the boarding would be delayed without a time frame. Since only a few people know, I asked another Emirates staff at another counter, who simply said basically non of his business. I was shocked with that indifferent attitude. Yet every boards I saw show the same boarding time. What kind of system failure was that to prepare delay situation! How confusing and unnecessary chaos and anger that provoke. That poor staff had to repeat himself so many times, answered questions that he had no power nor information to provide nor solved. One an only one stuff to show up for 10 min, leaving the counter non-staff with board showing 8:50AM boarding. This was purely irresponsible from top to bottom of the entire airline operation staff. What kind of leader in a service industry would allow this to happen to their customers. Without explanation, after changing 3 times the boarding times, again, means you should not go to eat a full meal, because, when you found a mob at the gate. People who were stranded for 2 days were afraid of not getting a seat with a full plane. That would not be happening if the airline provide adequate guidance to each person, instead of just having 4 staff yelling at the gate at the same time to "control" the crowd, threatening no boarding and delay boarding. Finally, I was on board, hungry and tired, not sleep for 36 hours. I was denied with a snack of fruit. By the time meal was served, it was an hour later. Half way of the trip, I felt sleep in fetus position and did not want to move, happy I finally could have some shut eyes time. However, when I got up to the bathroom, I felt very light headed. Having sleep deprived, constipated for 3 days, dehydrated, I knew it could happen since my blood pressure usually was low closed to 90/60. Any lower then that, I could have syncope. Sure enough, I was on the floor just 10 feet from my seat and 5 feet to the bathroom. However, nobody called for help. I asked for warm water and juice to hydrate, came only with cold and icy drinks which I wouldn't take. I asked for blankets, one was given. Yet my shivering, needs to cover my head and multiple requests did not hasten to take the two blankets that are at my seat 10 feet away. I waited 10 min for that. While 2-3 staff surrounded me, nobody did the vitals until after 15 min, just the spirometer only of which did not work due to my cold fingers. The first reading was 86 and oxygen was suggested. But another supervising personnel came, fussed over another reading, ignoring my comfort and needs. Seemingly the reading of spirometer was the priority. By then, no oxygen needed. I had this fainting experience before, and I knew how to help myself. However, I was not being listened to but to be told this and that. Finally, I got better and returned to seat. One kind flight attendant said she would check back with me in 15 min. She did not come back. I felt asleep in that fetus position again and this time I woke up with a bad cramp at my left leg. Yet I needed to go to bathroom, the cramp was too bad to walk. So I stepped back to seat. When I tried again the second time, the other front leg got cramp. This time I dare not move but massaged myself. For all these 5-10 min, I called for attention. Attendants passed me by because they were carried with heavy load of blankets and stuff. Nobody answered the light. Then came landing and off board. I was asked by two attendants how I felt. I smiled and said "fine".
Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.
It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging
I think the staff was short. Being Vegan, I ordered a custom meal. The meal was not provided both two ways. I assume they forgot. They were short on staff. It was taking for ever to provide service. people were getting restless.
Very poor show. Flight got delayed due to fog in Lahore. This is understandable. However, no arrangements were made for nany hours, once some things was organised, there was no leadership, no support to families with children's, disabled passengers. Took to hotel where it took 3 hours to sort out room allocation, that after finding partner to a minimum of 4 people. Couples were asked to find another couple before room is allocated. After 2 5 Hours of reaching room,return journey started with total chaos, no leadership at airport. Several derours to finally get new boarding passes. Asking the reason why flight was cancelled, the Saudi airline staff recommended using other Airlines in future.Finally boarding nobody inside the aeroplane helping old, illiterate to find their allocated sears. Sort out luggage storage. All the staff stayed in their kitchen areas to let passengers sort out. In-flight service wad good. Overall very poor experience.
It’s very tiring journey with only 3 seats in a row and not good for family of four. Online checkin don’t work and unable to select the seats while going.
Economy seats are better than most other international airlines. Crew is nice, food is halal and pretty good. Seatback tv selection is ok, not great. Wifi is poor and crazy expensive, "free" messaging lasts 15 minutes and capped at 3mb, full flight plans are $50 USD and still very tightly data capped.
Food was bad, boarding experience especially at Jeddah was extremely chaotic. Flights were very uncomfortable with Meals at odd times
Make all food options available, than running out even before mid way through the service
Make the food options available, than running out even before mid way through the service.
Very old airplane with old and seat for business class
We arrived early and finally made it to our gate almost an hour after.
The reason I don’t fly United. No in seat entertainment for a long flight and inconsistent WiFi and entertainment available from my device.
We were delayed 3x and because I didn’t purchase my tickets directly from United Airlines I was told I Have to take care of it myself so I called Underpricer and they helped me but before I changed my flights I took the risk of sticking by what my tickets were and was lucky to have gotten on the original all flight with only 15 mins before take off. not sure if I will do this again
The flight was delayed so the people from a late connecting flight was able to still make the connection.
HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
The planes are so dirty! Food crumbs and finger print smudges, Dust over the vents and carpet stains. It’s disgusting.
Everything good until we waited for jet bridge at SFO. Then pilot gets on speaker & said it won’t reach plane- too short, need to go to different gate. Then 5 min later, adjusted plane/jetbridge & all ok?!?
Gate got changed about 4 times. Very confusing and very crowded. If you don’t have wifi to help get updates, you can be in deep trouble.
Did not even get on board. Was told I needed an esta agreement. Was not aware of this when I booked the fare and not told about them
David went above and beyond to make our flight the best that it could be
Old aircraft, very very low business class standards, no privacy between the seats, horrible old TVs, tiny bathrooms.
Good service, the airline also provided a traveling kit bag (tooth brush, socks, slippers, visor for sleeping).
The seats have to be one of the worst when it comes to comfort and you have to scramble around to out your handbag in the overhead. The food is still awful. Definitely will not travel on Turkish again and wouldn’t recommend it to anyone for sure.
It was very good and it was not my first time I always take Turkish air line for my travels
Food excellent Bathrooms improve cleanliness needed Staff fairly well attentive Entertainment fair Seats lie flat worked well
My flight was cancelled with no warning! I had to find out right at the airport when I arrived from my previous flight!
Excellent service. Made United 's business class look like a cattle car
I have been flying Turkish Airlines for the last 5 years it’s always great service, on time , excellent food, only one thing wasn’t reliable is their on board WiFi most of the time it doesn’t work.
My checked bag did not get loaded on the aircraft in Istanbul. Other than that, the flight was smooth, on time and the crew was friendly, efficient, and professional.
You need to weight all bags together because we were 2 and we allowed 4 bags plus hand carry and personal items. We trying to saved bag like we put our stuff in 3 bags so we don’t have to carry more bags and airline also save space time less bags less work. We had only 1.6 kg over and we requested crew he said it’s airline policy that you need separate bag that’s ruined our mod and carry that suit in our hand in plastic bag he didn’t understand that we have less bags that make sense if we brought over luggage then it’s problem. I think if you guys change your policy and weight all together that will be good
Even the carry-ons were not allowed and upon getting down, we had the wait for the longest time for the baggage to put on the jet aisle. We had a short connection which British Airways kept changing and made out entire experience poor. I would never fly BA again.
The seat was very uncomfortable. It helped to use the foot rest. Could not sleep because of the seat.
The seats are incredibly uncomfortable. My luggage didn't make it on the flight from London to Nashville.
The plane itself is old and way overcrowded. The crew do a great job of trying to mitigate. It is just uncomfortable for over 8 hours, bearable, but barely. Boarding, and the baggage game, is ludicrous. Why charge extra to check bags when there is not enough room for everyone to "carry-on" and checking is needed? I do not think these issues would be different with other airlines, I believe it is the attitude that squeezes every penny out of each traveler.
Expected a lot better service paying for a business class seat. Seemed to be short on staff and did not get the service I expected.
I flew Club World and was SHOCKED at how totally absent the crew were for the duration of the flight. So much so that we received no drink service other than the post-departure cocktail and that was it. Wasn't even offered tea/coffee and the in-flight attention was so bad that literally minutes before landing the one crew member for our row was scrambling to pick up left-behind water bottles, glassware, trash. And the rest of the crew had already stowed all carts, he was cramming the trash into the lavatory trash can and was stashing the glassware frantically in the galley as we were on final approach. He was so scrambled he left two overhead lockers wide open (that he'd opened) for landing. Unbelievable!
The flight was several times changed. That was inconvenient, to sah the least.
They lost my special meal request and tried to tell me I didn't request it. I had the proof. Then they tried to get me to eat food I can't eat. No apologies
British airways keeps canceling our flights. I won’t be booking any future flights with them
I could not charge my phone the entire night or read my book, as the whole middle isle was without power.
