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The airplane was old. Some things didn’t work out of middle seat was broken. The rest was OK.

We found the bag drop/ check-in proceedure at T5 unnecessarily complicated. We paid extra for seat selection in advance and were allocated worse seats at T5. We found the check-in person was not particularly helpful although the the staff at the gate were super good.

There was no legroom whatsoever to the point where my wife dropped her phone and was unable to retrieve it as she couldn’t move. The sound system for the entertainment had a broken socket so was effectively out of action as it just crackled. Just dreadful, I will actively avoid BA in the future

I like Cityflyer as a semi-stand alone part of BA but I dislike mainstream BA thoroughly. A budget airline with budget service but with normal flag carrier prices.

I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived

I liked BA land team for boarding, the food, entertainment should be considered to be improved

The flight was okay, but legroom was tight for me and I’m only average height, although at 30” legroom is comparable with most other airlines. Not much room in the aisle either making the trek to and from the toilet difficult with passengers standing in the aisle. On the whole, it’s probably on a par with budget airlines and the ticket process extremely competitive.

Flights were on time. Crew was courteous. Food was much better than I expected. Heathrow is a good transit hub - great selection at the duty free.

It was good but I wished if they could have sign do not disturb if we did not wanted any meals . I was tired and slept through the entire flight and woke up just before landing .being hungry Too late to ask for something to eat before exiting the flight . Left feeling hunger 🙁

3 hr delay. No water given while on the plane for 3hrs.