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There was no legroom whatsoever to the point where my wife dropped her phone and was unable to retrieve it as she couldn’t move. The sound system for the entertainment had a broken socket so was effectively out of action as it just crackled. Just dreadful, I will actively avoid BA in the future

I like Cityflyer as a semi-stand alone part of BA but I dislike mainstream BA thoroughly. A budget airline with budget service but with normal flag carrier prices.

I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived

The A350 is a great plane but BA's seating was incredibly tight (eg compared to the same plane as flown by BA's partner Finnair) and with a middle seat it was very claustrophobic

3 hr delay. No water given while on the plane for 3hrs.

They took good care of me on the plane and had it not been for handicap assistance I would definitely had missed my connecting flight . Not BA fault but The airport security instead . Two hours is way too long for security

Seats small and uncomfortable (too firm). Boarding process is queue to queue. Food unexciting - and they run out of options very quickly.

Bathroom was out of service. Had to pay for everything

Horrible food and uncomfortable plane. One toilet was out of service.

Once again I purchase a business class ticket and the seat is exactly the same as cattle class, the only difference being is that BA install a janky table over the middle seat so there is somewhere to place your complimentary drink, the tray table is just big enough for the small tray, so if you are not concerned about getting fed and watered on the plane or getting access to the BA lounge I would save your money and fly cattle, PS the cabin crew were exceptional in every way, shame about the equipment