AED 459 Find Cheap Flights from Astana to the United Arab Emirates

Upon checking in for my flight, I was informed that I had exceeded the baggage allowance and was required to pay an additional fee of 355 US dollars. This was surprising and frustrating, as I had not received any prior communication from your airline regarding the baggage allowance for my flight. I checked my email regularly and did not find any notification or reminder about the baggage policies. Had I been informed in advance about the baggage allowance, I would have made necessary adjustments to avoid any additional charges. The lack of communication on your part has caused me both financial inconvenience and unnecessary stress. I kindly request a full refund of the additional charge of 355 US dollars. that I was required to pay at the airport. I am writing to formally complain about the loss of my baggage on your airline. . I was a passenger on flight 0920 from Seoul ICN to Almaty and then from Almaty on flight 0131 to Dushanbe on July 18th 2024. Upon arrival at Tajikistan Dushanbe, I discovered that my checked two bags were missing. I reported the issue immediately to the airline’s baggage service office at the airport. Despite following up multiple times and with your Air Astana Representative and being assured that the matter is being looked into, my baggage has not been located or returned to me until last evening. I expect to be compensated for the loss according to your airline’s compensation policy.

Everything was great, but the food was more like Soviet cafeteria food...

Compared to other carrier same level , it is expensive. When you add bagage and confort seat , it is way expensive to other carriers same category.

Good one except seats are very narrow, can not accommodate long legs .

Flight delay more then 40 minutes , boarding was very unorganized,online chk in was not easy at all .

Every thing was excellent except food. We did not try it.

The coffee could be improved. Just instant coffee gave me a stomach ache

Cheap flights and ran on-time (although original flight was cancelled). No power/USB ports is disappointing these days.

Timing and if there is map of the trip in the screen it will be better.

Lied to and delayed - then staff ran out of flying hours. Lost 24 hours of our short holiday. Absolute shambles at the airport - No Wizz Air staff to support us.

Excellent flight although on the way back one of the attendants named alex was rude and the attnedents were arguing loudly among each other

The flight was on time which is great, considering the prices, wizz air is a very convenient airlines