Flight was fine, food better than anticipated and flight attendants were helpful and friendly.
British Airways canceled my flight and I had to fly on Lufthansa the next day. What a garbage airline 🗑️
The seats of the Boeing 787-10 Dreamliner were ridiculously uncomfortable. I was on 10 flights during this vacation and this plane was super uncomfortable both times I was on one whereas all of the others were perfectly fine. Additionally, these planes do not have any air vents that passengers can control, the climate is entirely controlled by the crew which made for an extremely uncomfortable temperature for the duration. The flight attendants tried to make everyone happy with the temperature but several people you could tell were excessively warm and just wanted a bit of airflow.
The crew is extremely nice, genuine and just pleasant to be around. On multiple flights, I or other passengers had interactions with the crew that were above and beyond what is generally accepted from other airlines. I WILL fly BA whenever available from now on.
The mushroom rigatoni was very flavorful & made me happy. The flight team was accommodating and friendly & I look forward to using BA again in the future.
When flying from Dallas Texas to London, the entertainment section went down. The attendants said they would restart it. After 30 minutes, it still wasn't fixed. I called it to their attention and was told that they would try to restart it. Nothing was corrected. They said there was nothing they could do. This didn't happen to the entire plane; just our section which was in the middle of the plane - about 4-5 people. An attendant came by and asked each person to write down their names and email addresses and that a credit would be issued. This was on September 3 2024. It is now September 19, 2024 and I have yet to see any credit issued.
The seats (upgraded exit row), were the last comfortable plane seats my wife or I have ever experienced. Too narrow to turn at all to find a sleeping position. Devoid of cushioning to the point of feeling the frame bars across both the seat and the back. It was extremely uncomfortable and neither of us slept on the red eye.
I never was able to take this cancelled flight…all flights from Zagreb were cancelled at 3:30 AM of departure day 9/8!
Flight left late and we missed our connection in London requiring an 8 hour wait in Heathrow for the next available flight. One of flight attendants was not helpful with my husband’s necessary crutches.
Staff was engaging and helpful. Loved the experience and would definitely recommend them to my friends and family
