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Hong Kong Airlines customer reviews
5.9
Based on 42 verified guest reviews
5.1Food
6.6Comfort
6.2Boarding
4.7Entertainment
7.2Crew
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Cons -
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Pros:No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer.
Cons:No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer.
Cons:I boarded 90 minutes late.
Pros:Nothing
Cons:It could have been business class like kayak sold me
Cons:Very good
Pros:A little bit better with the service but the opportunity to be great like the other airlines I experienced was missing. To be honest the plane was one of the newest model around but looking and observing at the seats and restrooms, etc, I was not impressed. I feel like it was so cheaply done and maintenance was so poor.
Cons:Offering cheap fares does not mean poor service and being treated with rudeness and so so service. In every year that I travel, I try different airlines to see and experience. I say that this experience is the worst and will be forever be embedded/marked on my list. They should look into service more to make up for other shortcomings I observed. Really felt bad not for me but for the other people who also got mistreated with the crews rudeness and their mean attitude towards work and guest. I work in a service Industry and all I can say they are not even at par to our lowest standards in what we do at our work.
Pros:On time.
Cons:No entertainment was provided.
Cons:Entertainment needed
Pros:This airline is going out of business in the US. They have had great fares from LAX to Hong Kong and Bangkok. It seems the airline has been mismanaged or has had political restraints despite always being full. I was lucky to purchase the last roundtrip flight LAX HKG BKK before the online bookings were pulled for the LAX route. Hence, my flight to HKG and the return to LAX were empty flights, which is such a loss for an already dying airline. The crew were still polite and hardworking unlike US airlines.
Cons:Now you cant fly LAX or SFO to Asia on this airline. Bezos or Gates should buy the airline.
Pros:No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer.
Cons:No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer.
No entertainment service which equates them with budget airlines. But their fare are regular airline fares. Aircraft are old and seats are worn.
Hong Kong Airlines flight status
Fri 11/22
Hong Kong Airlines route map – Which destinations does Hong Kong Airlines fly to?
Find out which destinations you can fly to direct with Hong Kong Airlines by entering your departure airport. If you want to know whether Hong Kong Airlines flies a certain route, enter both the departure and destination airport before hitting search.Fri 11/22
All Hong Kong Airlines flight routes
| Flight no. | Departure airport | Arrival Airport | Duration | Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|---|---|---|---|
| 657 | Okinawa (OKA) | Hong Kong (HKG) | 2h 50m | • | • | • | • | • | • | • |
| 129 | Hangzhou (HGH) | Hong Kong (HKG) | 2h 35m | • | • | • | • | • | • | • |
| 128 | Hong Kong (HKG) | Hangzhou (HGH) | 2h 25m | • | • | • | • | • | • | • |
| 780 | Bangkok (BKK) | Hong Kong (HKG) | 2h 55m | • | • | • | • | • | • | • |
| 609 | Tokyo (NRT) | Hong Kong (HKG) | 5h 30m | • | • | • | • | • | • | • |
| 665 | Nagoya (NGO) | Hong Kong (HKG) | 4h 55m | • | • | • | • | • | • | • |
| 742 | Phuket City (HKT) | Hong Kong (HKG) | 3h 15m | • | • | • | • | • | • | • |
| 658 | Hong Kong (HKG) | Okinawa (OKA) | 2h 35m | • | • | • | • | • | • | • |
| 610 | Hong Kong (HKG) | Tokyo (NRT) | 4h 15m | • | • | • | • | • | • | • |
| 664 | Hong Kong (HKG) | Nagoya (NGO) | 3h 25m | • | • | • | • | • | • | • |
| 741 | Hong Kong (HKG) | Phuket City (HKT) | 4h 0m | • | • | • | • | • | • | • |
| 640 | Hong Kong (HKG) | Fukuoka (FUK) | 3h 20m | • | • | • | • | • | • | • |
| 750 | Chiang Mai (CNX) | Hong Kong (HKG) | 2h 45m | • | • | • | • | • | • | • |
| 549 | Da Nang (DAD) | Hong Kong (HKG) | 1h 50m | • | • | • | • | • | • | • |
| 641 | Fukuoka (FUK) | Hong Kong (HKG) | 4h 20m | • | • | • | • | • | • | • |
| 775 | Hong Kong (HKG) | Bangkok (BKK) | 3h 15m | • | • | • | • | • | • | • |
| 749 | Hong Kong (HKG) | Chiang Mai (CNX) | 3h 5m | • | • | • | • | • | • | • |
| 77 | I Fadang (SPN) | Hong Kong (HKG) | 4h 50m | • | • | |||||
| 690 | Hong Kong (HKG) | Sapporo (CTS) | 4h 50m | • | • | • | • | • | • | |
| 686 | Hong Kong (HKG) | Kumamoto (KMJ) | 3h 5m | • | • | • | • | |||
| 687 | Kumamoto (KMJ) | Hong Kong (HKG) | 4h 0m | • | • | • | • | |||
| 2731 | Hong Kong (HKG) | Koror (ROR) | 4h 15m | • | ||||||
| 2732 | Koror (ROR) | Hong Kong (HKG) | 3h 45m | • | ||||||
| 618 | Hong Kong (HKG) | Osaka (KIX) | 3h 40m | • | • | • | • | • | • | • |
| 619 | Osaka (KIX) | Hong Kong (HKG) | 4h 30m | • | • | • | • | • | • | • |
| 671 | Kagoshima (KOJ) | Hong Kong (HKG) | 3h 45m | • | • | |||||
| 670 | Hong Kong (HKG) | Kagoshima (KOJ) | 3h 15m | • | • | |||||
| 253 | Taipei City (TPE) | Hong Kong (HKG) | 2h 20m | • | • | • | • | • | • | |
| 252 | Hong Kong (HKG) | Taipei City (TPE) | 2h 0m | • | • | • | • | • | • | |
| 305 | Beijing (PEK) | Hong Kong (HKG) | 3h 50m | • | • | • | • | • | • | |
| 239 | Shanghai (SHA) | Hong Kong (HKG) | 2h 45m | • | • | • | • | • | • | • |
| 238 | Hong Kong (HKG) | Shanghai (SHA) | 2h 25m | • | • | • | • | • | • | • |
| 707 | Hong Kong (HKG) | Denpasar (DPS) | 5h 10m | • | • | • | • | • | ||
| 169 | Hong Kong (HKG) | Sanya (SYX) | 1h 40m | • | • | • | • | |||
| 706 | Denpasar (DPS) | Hong Kong (HKG) | 5h 0m | • | • | • | • | • | ||
| 170 | Sanya (SYX) | Hong Kong (HKG) | 1h 35m | • | • | • | • | |||
| 691 | Sapporo (CTS) | Hong Kong (HKG) | 6h 10m | • | • | • | • | • | • | |
| 304 | Hong Kong (HKG) | Beijing (PEK) | 3h 35m | • | • | • | • | • | • | |
| 453 | Chengdu (TFU) | Hong Kong (HKG) | 2h 30m | • | • | • | • | • | ||
| 497 | Chongqing (CKG) | Hong Kong (HKG) | 2h 10m | • | • | • | • | • | ||
| 205 | Nanjing (NKG) | Hong Kong (HKG) | 2h 45m | • | • | • | • | • | ||
| 452 | Hong Kong (HKG) | Chengdu (TFU) | 2h 35m | • | • | • | • | • | ||
| 208 | Hong Kong (HKG) | Nanjing (NKG) | 2h 40m | • | • | • | • | • | ||
| 235 | Shanghai (PVG) | Hong Kong (HKG) | 2h 45m | • | • | • | • | |||
| 496 | Hong Kong (HKG) | Chongqing (CKG) | 2h 40m | • | • | • | • | • | ||
| 309 | Beijing (PKX) | Hong Kong (HKG) | 3h 40m | • | • | • | ||||
| 308 | Hong Kong (HKG) | Beijing (PKX) | 3h 20m | • | • | • | ||||
| 232 | Hong Kong (HKG) | Shanghai (PVG) | 2h 35m | • | • | • | • | |||
| 293 | Taichung City (RMQ) | Hong Kong (HKG) | 1h 55m | • | • | |||||
| 290 | Hong Kong (HKG) | Taichung City (RMQ) | 1h 40m | • | • | |||||
| 548 | Hong Kong (HKG) | Da Nang (DAD) | 2h 0m | • | • | • | • |
Top airports served by Hong Kong Airlines
- Hong Kong Intl Airport (HKG)
- Bangkok Suvarnabhumi Airport (BKK)
- Tokyo Narita Airport (NRT)
- Osaka Kansai Intl Airport (KIX)
- Taipei City Taiwan Taoyuan Intl Airport (TPE)
- Shanghai Pu Dong Airport (PVG)
- Okinawa Naha Airport (OKA)
- Incheon Intl Airport (ICN)
- Beijing Capital Airport (PEK)
- Nanjing Lukou Intl Airport (NKG)
- Hangzhou Airport (HGH)
- Phuket City Airport (HKT)
- Nagoya Chubu Centrair Intl Airport (NGO)
- Fukuoka Airport (FUK)
- Da Nang Airport (DAD)
Hong Kong Airlines contact information
- HXIATA code
- +852-3916-3666Call
- hongkongairlines.comVisit
Overview of Hong Kong Airlines
Operating predominantly within the Asia Pacific region, Hong Kong Airlines also connects to North America. Services are available to more than 10 countries, including Japan, Vietnam, Thailand, South Korea, Canada, and the United States. It is one of the few carriers that reaches the isolated states of the Maldives and Northern Mariana Islands. The majority of international flights are operated out of their hub in Hong Kong. Following on from being awarded a 4-star certificate by Skytrax in 2011, Hong Kong Airlines was voted the 2nd Best Regional Airline in Asia in 2017.
The airline exists as a member of the HNA Group, which is based in Haikou and also manages real estate, tourism and financial services. Codeshare agreements are in place with carriers such as Etihad Airways, EVA Air, Turkish Airlines, Air India and Fiji Airways. These agreements provide customers more transfer options and the ability to reach more destinations.
Hong Kong Airlines operates a fleet of entirely Airbus aircraft. Most of the fleet consists of models in the A330 and A350 family, which are designed to carry passengers on medium-to-long haul flights. The tail of the fleet is red with a stylized bauhinia flower in yellow.
Customers can choose between Economy and Business Class when flying. Personal TVs are not fitted in the Economy section; however, handheld tablets are provided to passengers as an alternative form of entertainment. Business Class features flatbed reclining seats and specialized amenity kits that emphasize Hong Kong’s history and culture. The Business cabin has a 1 x 2 x 1 configuration, meaning all seats have direct aisle access.
Hong Kong Airlines information
| IATA code | HX |
|---|---|
| Routes | 66 |
| Top route | Bangkok Suvarnabhumi Airport to Hong Kong |
| Airports served | 34 |
| Top airport | Hong Kong Intl |
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Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.