Book Ace hire cars in Jacksonville

Reviews for Ace in Jacksonville

Recent reviews

Traveller rating

Wonderful

623

Very Good

270

Good

44

Okay

230

Fair

49

Mediocre

0

Poor

1258

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get the carcustomer service

car was cleannever rent

car availablecredit card

friendly staffeven though

shuttle from the airportcar was dirty

car insuranceper day

great price

2.0

Ace closed before my flight landed and refused to honor the rental the next morning when they opened. Absolutely won't work with them againReviewed 16 Oct 2024

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6.0

Long line at ACE ™️ car rental desk in Albuquerque, New Mexico. On average, there was ONE customer service representative at the desk assisting customers and if we were lucky, the second would help. The vehicle was not in the car located on the damage/receipt that would assist us in finding the car. A few clicks of the door lock, and the car was a couple spots over. I had to take extensive pictures ov dings and scratches because none was noticed on the receipt. (This is not the stress I was hoping for to start out my trip)… The trunk had rocks and small wood pieces where you would normally place luggage… The last time my wife used Ace, she was stranded and the vehicle wouldn’t go into gear. After a couple days they finally replaced it with no apology or anything… she missed the activity she was supposed too arrive for and W/O ANY sorry sir compensatory actions from ACE. It’s almost your FORCED to used a couple of companies that at there because of a lack of staff at the ABQ rental complex.Reviewed 15 Oct 2024

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8.0

Unknown that Ace was considered an “offsite” rental. Shuttle service was convenient but it was a two shuttle service from the hotel we stayed at. Long wait to pickup, lots of people at desks just a detriment to customers to your success. Check out agent very professional and helpful. Car checkout and checkin staff were cheerful and pleasant.Reviewed 13 Oct 2024

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2.0

hidden pricesReviewed 13 Oct 2024

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10.0

Evreting is fine. Very good customer service.Reviewed 13 Oct 2024

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2.0

I rented the vehicle on octubre 1st and encountered an issue where the car was towed at 2:42 AM on Friday morning. I promptly contacted the tow truck company to arrange for the return of the vehicle, and I have phone records proving this. However, despite my efforts, the tow company delayed picking up the vehicle until Tuesday, which left me without access to the car for several days. Throughout this period, I reached out to Ace Rent-A-Car multiple times, urging them to retrieve the vehicle, but they failed to act promptly. As a result of their delay, I am now being charged for additional days of car rental, which I believe I should not be responsible for, as the vehicle was not in my possession or available for my use from Friday to Tuesday. I was prepared to pay the standard towing fee immediately, but due to the extended delay, I now face additional charges that I believe are unjustified. I respectfully request a credit for the extra days beyond the initial three days of use, as well as any associated fees caused by the company’s delay in picking up the car. The exact amount I am requesting to be credited back to my account is $356 plus the other amount for the other dispute Very disappointed with ACE. I won’t recommend itReviewed 12 Oct 2024

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10.0

The pickup experience at the airport with the empty tables and shuttles that drive away was quite bad.Reviewed 12 Oct 2024

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2.0

Very weak customer service at the location.Reviewed 8 Oct 2024

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8.0

Disappointed they did not have ANY cars in the class I booked which was compact suv. They do not have Any Toyotas on the lot. Had a TON of Jeep Cherokee vehicles that they tried to "upgrade" me to. I specifically booked a compact suv for gas/mpg purposes. So instead I had to settle for a sedan, which I was not happy about. Also, no where in booking did it say cars can only drive to states that touch/ border Colorado. However, there is a sign at the counter that displays that information as the cars have GPS & you will be fined $500+ if you go beyond those restrictions. That is crucial information customers need to know at the time of booking.Reviewed 7 Oct 2024

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2.0

When I reserved, it was 140$ but I paid 220$Reviewed 6 Oct 2024

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6.0

The car size I reserved wasn’t available so the charged me $10 extra a day. Not cool. So my cost was more than double. Also the car was constantly dinging that it needed service. You can imagine how annoying that was. Everything else was great.Reviewed 6 Oct 2024

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6.0

Check in line was slow maybe added a couple more agents to assist would have helped.Reviewed 4 Oct 2024

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More

• What is the most popular car hire from Ace in Jacksonville?

  Mini (Chrysler Pacifica or similar) is the most frequently booked car hire type from Ace in Jacksonville.

• How many car hire locations does Ace have in Jacksonville?

  Ace has 0 hire locations in Jacksonville. Take a look at our Ace hire location map to find the best car hire near you.

• Does Ace have a car hire location at the airport: Jacksonville airport (JAX)?

  No (according to our data)

• Does Ace offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  No (according to our data)