Over - amazing. The aircraft is somewhat old on this route.
Everything was great but the food portions and quality was awful
The best ever, friendly and attentive cabin crew, amazing captains who utilised their expertise for less turbulence, just overall amazing
Boarding for business class passengers can be improved. Also, when debarking the aircraft, Economy passengers are let off first due the way the configuration of the cabin upstairs.
Overall I was quite pleased with the experience; the cleanliness; the polite and attentiveness of the cabin crew; and the delicious food options.
Ove the A380 planes. Comfortable seats. Served great Indian food and Masala Chai!
I would never have been able to make the transfer in time without asking for a wheelchair
Very uncomfortable aircraft. No free entertainment or drinks. Food okay. Won't fly with them again.
Comfort poor, little leg room, cabin temperature too hot. No free entertainment. No complementary drinks. Overal experience poor and would not travel with them again.
Boarding, seats, entertainment and service were all great. The food was great except for the fact that there were too many sweet items.
The flight gate was changed and all the pessengers were waiting at the gate #2 for boarding, There were 4 (four) employees standing at the boarding desk and no one ever said anything about the gate changed. Finaly when I noticed an employee was removing the boarding zone signs, it surprised me something is not right, so I went and ask that employee what happned - she said the gate has been changed. So, i questioned again which gate it would be, she told me gate #5. I look for Gate 5 - which was down stairs. When I went to gate 5 - no body was at that gate which depress me a lot because it was already a bording time pass. Later I checked on the departure screen for my flight - it was gate #1, so I had to go back again upstairs in hurry as the boarding time already pass. They never anounced or telling customer anything at the original boarding gate - WHICH WAS TOTALY STUPID. I am 77 yrs old and what they the employees and the managers care about) care about how I can handle all this going back and forth. Air India is just advertising they are getting bigger but their services are just BOGUS and I don't expect it would be any better. They are getting worst and worst than they use to be.
It was just like any other budget airline in India—nothing extraordinary. The check-in at CCU was surprisingly smooth and effortless, as expected after online check-in. But BOM? They had me join the regular check-in queue, while six Bag-Drop counters were busy doing the same thing. Makes you wonder how Vistara plans to promote web check-in if passengers end up in line anyway.
Flight was delayed more than 18 hours, checked in bag damaged, no accountability from vistara ground staff. Worst experience. Shall compensate all the charges with double Ticket refund
The flight was an hour late. There were no gate announcements or displays. After getting on the plane, there was a further delay without any explanation.
The flight was on time. I upgraded to Premium Economy and it was comfortable. The food was very good. Staff were courteous.
Flight was delayed but no announcements were made. Till the boarding it was still showing original schedule time at the monitor and also on your mobile app. It left the gate half hour later than scheduled.
It’s really very nice experience with very nice behaviour respected crews n all Vistara members thankyou so much Vistara to give us humble hospitality
My wife with 5 month son were traveling. No proper support was provided for luggage handling. Although it was requested in prior. My wife sole manage everything and was not as expected.
This was an old 320 without a screen or USB charging port even in the business class. The food could have been better.
a real good flying experince. Everything was excellent right from check-in to baggage collection at destination.
My gag was left at liayad airport when I landed at jeddah airport 9 am I waited for my bags at jeddah airport till 2.45 pm almost 6 hrs bad very bad
Apart from chaotic boarding - which I totally understand was outside the control of gate staff. It was comfortable mid haul flight. Well done to cabin crew for their patience and hospitality with largely elderly passengers returning from pilgrimage.
The intettainme is old stuff and difficult to get by WiFi and the chair is not comfortable at all although the staff were excellent but beyond their limited
Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.
It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging
I think the staff was short. Being Vegan, I ordered a custom meal. The meal was not provided both two ways. I assume they forgot. They were short on staff. It was taking for ever to provide service. people were getting restless.
Very poor show. Flight got delayed due to fog in Lahore. This is understandable. However, no arrangements were made for nany hours, once some things was organised, there was no leadership, no support to families with children's, disabled passengers. Took to hotel where it took 3 hours to sort out room allocation, that after finding partner to a minimum of 4 people. Couples were asked to find another couple before room is allocated. After 2 5 Hours of reaching room,return journey started with total chaos, no leadership at airport. Several derours to finally get new boarding passes. Asking the reason why flight was cancelled, the Saudi airline staff recommended using other Airlines in future.Finally boarding nobody inside the aeroplane helping old, illiterate to find their allocated sears. Sort out luggage storage. All the staff stayed in their kitchen areas to let passengers sort out. In-flight service wad good. Overall very poor experience.
It’s very tiring journey with only 3 seats in a row and not good for family of four. Online checkin don’t work and unable to select the seats while going.
Ok, the flight was not full yet I had people on both sided and the chairs were tight. Only 2 kinds of snacks didn’t even have milk for the coffee.
Economy seats are better than most other international airlines. Crew is nice, food is halal and pretty good. Seatback tv selection is ok, not great. Wifi is poor and crazy expensive, "free" messaging lasts 15 minutes and capped at 3mb, full flight plans are $50 USD and still very tightly data capped.
Was very good, was happy with the way staff were smiling and how they were approachable
A child was loud throughout which made the trip less than optimal. Crew was great and professional. They need to change the automatic seat belt announcement which is too loud and had other unneeded words like "this is XYZ announcement number one'
Love the dreamliner plane. It's such a smooth ride, I don't notice that it's 15 hours in the air. The staff are great and they don't overstuff you with food.
I really like this airline. The staff are lovely and friendly, the planes are tidy and unfussy. I would rate them at the top of the African Airline carriers.
Delayed by 4 hours with inadequate advance notifications which caused us a lot of consternation and angst. I will never fly or recommend your airline again
Flight was changed 3 times, from a night flight to a day flight, and then delayed by 5h…
Kenya Airways delayed my flights for 7 days. Each delayed, they notified me last minute. This is ridiculous.
The kindness and good humor of all the people who this flight possible was a joy.
Awful, we had a delay of 3 hrs, impacting in my transfer flight to Cape town, and Kenya airways didnt do anything. They sent me twice to transfer services in Nairobi, not been available to sleep (from 1 am to 5 am); without any update.
It's the only direct flight between Accra and Nairobi, and you pay for it! Food is better on Asky. No entertainment on flight from Accra to Nairobi, but there other way did have screens. Generally timely boarding and departure.
All was very good however the breakfast was a bit tasteless on both flights. Many people seemed to say the same thing. Otherwise really good .
Is a terrible airline. The seats are tiny, staff are lazy and rude. Everything is a mission for them and they always take forever. Check in and passport control is enough to turn you off Mauritius all together. Let alone the airline. Mauritius is gorgeous and a must visit if you could avoid the airport and Air Mauritius.
Check in and passport and security time’s appalling Not enough staff for the volume of flights departing.
The crew were great as usual. The flight was rescheduled two hours later but delayed by more than an hours to load cargo. The was upsetting because I missed scheduled meetings in Johannesburg.
Though the food was very good ,I think the portions were too big. It was hard to manage everything on that small table. And you really don't feel like eating too much on a long flight. Just a suggestion and it would save you some money too.
