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A basic tea/ coffee and a snack could be provided especially for long distance flyers.

Very long and took extra push back to BA staff to get a realistic flight after they made me miss my original direct flight. Eventually landed 9 hours late and incurred many extra costs with other missed bookings

We found the bag drop/ check-in proceedure at T5 unnecessarily complicated. We paid extra for seat selection in advance and were allocated worse seats at T5. We found the check-in person was not particularly helpful although the the staff at the gate were super good.

I was charged fees for check in bags at the airport by British Airways. It was supposed to be no charge but Kayak messed up my booking apparently and I had to pay for check in bags. I paid $175.

There was no legroom whatsoever to the point where my wife dropped her phone and was unable to retrieve it as she couldn’t move. The sound system for the entertainment had a broken socket so was effectively out of action as it just crackled. Just dreadful, I will actively avoid BA in the future

I liked having access to all the Harry Potter movies and the food was good. The staff was also excellent. The pillows and blankets could’ve been better as mine had stains when I arrived

The flight was okay, but legroom was tight for me and I’m only average height, although at 30” legroom is comparable with most other airlines. Not much room in the aisle either making the trek to and from the toilet difficult with passengers standing in the aisle. On the whole, it’s probably on a par with budget airlines and the ticket process extremely competitive.

They lost my special meal request and tried to tell me I didn't request it. I had the proof. Then they tried to get me to eat food I can't eat. No apologies

Reasonably comfortable. Plenty of room. Crew were attentive and continually informing passengers of position. Although stuck in runway for 1 hour, weather issues, it felt like we were the crews first priority

Staff and crew where very nice and friendly. Just need to improve the timming om the meal and beverages.