Not being stuck in the middle seat between strangers but that’s not the airlines fault
No fast track available, no organisation. Unpleasant boarding system at gate 20 at JFK. When giving feedback to the lounge team I was told to talk to the manager instead of taking the feedback.
I’m appreciative that the crews were polite. I didn’t eat the food due to my nutrition plan.
I wasn't able to request a special meal on the on line check in. I informed the cabin crew and they went out of their way to find foods I could eat. I am very grateful.
The lack of organization at the boarding gate was shocking. It was impossible to determine where the line was and it was hard to understand the announcements. It was so confusing that my wife wanted to get on the wrong flight. I am also annoyed that BA is adopting the sleazy policies that the budget airlines invented of charging extra for even the first checked bag or choosing your seat.
Flight left late and we missed our connection in London requiring an 8 hour wait in Heathrow for the next available flight. One of flight attendants was not helpful with my husband’s necessary crutches.
Due to a cyber attack at the SeaTac airport ALL of the airport computers at the airport were down. This seriously impacted every airline at the airport and the resulted in our flight leaving a hour later than scheduled. This delay caused us to miss our connecting flight from Heathrow to Edinburgh. I was amazed to have British Airways staff meet us at the gate as we left our flight. They quickly provided us with new boarding passes for a flight going to Edinburgh later the same day. Problems sometimes happen but they handled the situation in first class style.
The flight attendant kept bypassing our row when serving drinks and food. And the. He spilled water on me. And spilled a chicken tikka masala on the aisle floor right by my feet.
Worse experience with an airline in general. They failed in providing boarding passes at the beginning of my flight, requiring a trip to our local airport to correct. Most flights were delayed & one plane had to be replaced due to mechanical problems. Then they forced me to check a carryon bag that I couldn’t pick up in time due to a delayed flight. I had to choose between catching my flight or picking up a bag. And then trying to make a baggage claim online was impossible! A comedy of errors, but it was anything but funny. I would rather take a cruise liner than fly on British Airways again!
The team/crew were excellent. The USB ports were not working/broken, I tried multiple ports and also asked a staff member to check other ports on the flight, she confirmed they were not working!
