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The boarding process was smooth and the stewardesses were nice. Some delays with drinks at the end of the flight, but no issues.

Excellent comfort and entertainment. Service poor..Food average with little choice.

Comfort good. Service as usual poor. Cabin temperature as usual too cold, about 15 degrees

The plane seemed pretty old and the food was not good

Thay crew was so nice.Air hostess il ham was so nice.my mom was little scray with airplan turbulence she help us alot.

The plane was clean and well maintained the crew members were professionals and friendly and the food was good

Flight left on time. Bags came quickly. Crew was nice. But internet never worked and the food was awful.

Flight was delayed by and hour but were informed beforehand

Seat 💺 was all the way on last row. Food was okay .

Comfort and customer service from most if the crew was great. The crew reassigning passengers should consider the presence of infants when reassigning seats. Unfortunately a couple of oversized passengers were relocated next to us, making this segment a bit uncomfortable, as there was not only extra leg space required. I ended up swapping seats with my husband so our baby wouldn't be impacted. My husband travelled quite uncomfortable as the reassigned neighbour shoulder and arm ended up on my husband's seat

Extremely bad food, they never gave our bags in time, the online check-in did not let us check in because we had Indian OCI not sure why we were given the option to check in then, because we couldn’t check in online we had to go in person and we were not able to change our seats and sit with our family

Should have had business class line in immigration. Food quality suboptimal

Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now

The staff were wonderful but the seats weren't very comfortable for a bigger guy like me.

we were delayed from Athens to Abu Dhabi by an hour and a half, so I had trouble connecting the flight from there to Bali. It could have been done had they waited even 15 mins. There was another lady who was in the same boat. By the time we were half way across the terminal, they have actually already issued different flights for us to go Jakarta then to Bali. Not to mention the inconvenience of waiting over 4 hrs at the airport and the subsequent inconvenience, we did not arrive to Bali till after 800pm the next day, which means I paid for the hotel for nothing when I could have been there before noon the next day! There was little explanation. It was just as well I needed some assistance getting around, otherwise the 2 of us would have been completely lost! Not going to fly with them again!

Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.

The seat was like there is no leg space....there were no proper option for food in the airline. It seemed like the airline was at brink of bankruptcy. The crew was helpful except for a few.

Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.

Boarding catastrophic let alone have to claimb the plain rather than using jetway. 5.5 hr delay leaving had to do stop in Lgw for a new crew which further compounded the delay. Connecting flight would not wait and had to pend a night in a hotel. Curiously my seat would not go full flat.

Good. The food was very bad. Except for the chicken rice, rest of the dish went to trash.

deboarding is very poor after landing it took around 45 minutes to come out.

My baggage bag got broken and only 3000 voucher was given for compensation

Crew members forgot to serve sandwiches after serving the coffee. Worst was the handling of bag. One of wheel was Broken making it useless. Though a complaint was registered and assured of compensation voucher equal to part cost of the new bag.

The seats are horrible and pathetic. The flight was delayed by over an hour as they did not have the crew

Please don’t send survey questions on Indigo flights. 90% of booking, check in, Boarding work is done by the passenger. So those questions are irrelevant

Boarding is becoming a hassle with Indigo nowadays, particularly if you are placed towards the front. The overhead luggage trays are either packed with flight equipments or already loaded by other passengers. So, if you are on front rows, your luggage may eventually end up towards middle. Food quality is going down by day. The only good element of being on time is also shaky nowadays.

Worst checkin experience. Lot of delays. Checkin agents rude. Flight delayed. No regrets by the airline.

Level of service is definitely going down, cannot expect the same service as earlier

Crew was horrible. No greetings. Did not ask for any food. The crew seemed like they were forced on the flight against the wishes. Should be de-roastered.

Worst. Did not feel like it's an international flight.

The crew was polite. The snacks were served cold and were tasteless.

Absolutely ignorant Air India personnel at the Air India counters in Cochin Airport.

Extremely bad experience compared to Vistara. No priority in check in, no priority for boarding. No upgrade. Seat selection is paid. Curtains were dirty. Demo bag was dirty. Warmth of the crew was missing.

Inflight Services are poor compared to other airlines. They do not offer even water during 15 hr flight. Food is little in portion and I had food poisoning after last meal ( rajma chawal)

Boarding at Mumbai airport was terrible, the staff had no idea how to handle it. It was chaos - and led to a delay

Too many changes in departure time (4-5 times before the actual departure time was determined) with no reasons provided.

My seats that I paid for were changed last minute and I had to sit in uncomfortable chairs

Mumbai to New York was not comfortable as I was given different sits in hat what I paid for

It was far better than what others had led me to expect. I would fly with them again. Don't expect all features of the entertainment system to work.

This was a bery good experience as it was a newer plane . AI older plane bussiness class is bad .

The trip with Air India was better than expected starting with the check-in and the Lounge. The flight was comfortable for a 1 hour flight.

The flight got delayed and was not updated in time.