Georgian Airways check in staff initially denied us, because they thought passengers required transit visas to transfer on connecting flights. This required 70 minutes for them to call multiple people to confirm how transfers worked. They did not apologize once accepting our check in. Onboard, the four hour flight gave stale bread with spam slices as lunch. The only included drinks were still or sparkling water.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
Very good crew. Food service above average. Seats very small for a 12 hours flight.
They lost my baggage and I still have not got it back. Disgrace
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
They again did not offer any functioning WiFi in the transatlantic crossing.
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
More legroom (I am 6’4”) and my knees were in the back of the seat in front of me. Food was laughable
The plane was clean and the staff courteous and professional. The seat bottom was uncomfortable but only after many hours. It had a pressure point that left me a small bruise on my right leg (very surprising). The pasta was terrible (hard on the edges sticking out and soggy on the bottom edges) but I guess that's how it comes out in a microwave (?). The entertainment was glitching and shutting off every 20 minutes or so but, in the end, we made it home safely with very little turbulence and that's what really matters.
I paid for extra legroom which was not honored and have spent hours trying to get a refund for without success. I have since come to learn Lufthansa has a habit of reassigning seats and making it impossible to get refunds.
Good staff help. Seats do not have enough legroom. Bus from plane to terminal was annoying.
With the boarding process, shuttle to the plane, and boarding there we ran about 30 minutes late. It was okay for comfort for a short flight.
Terrible experience. I was stuck in Germany for two full day because your flights can't leave on time. You guys suck!!!
No one came to pick my mom up with the wheelchair
I missed the flight in Washington due to the delayed arrival and duper slow border control. Not fault by Lufthansa, but at 23:00 you can't find anyone from Lufthansa to help you and that's total awkward.
LH is not customer service oriented. Stewardess and ground staff are opinated snd condescending, airplanes are old with small screens with bad non responsive and annoying touch screens; overall they can't compete with Asian and Middle East airlines such as Brunei, Thai, Emirates, Qatar, etc.
Discover needs to offer better food and drink options in Economy class.
