Very poor show. Flight got delayed due to fog in Lahore. This is understandable. However, no arrangements were made for nany hours, once some things was organised, there was no leadership, no support to families with children's, disabled passengers. Took to hotel where it took 3 hours to sort out room allocation, that after finding partner to a minimum of 4 people. Couples were asked to find another couple before room is allocated. After 2 5 Hours of reaching room,return journey started with total chaos, no leadership at airport. Several derours to finally get new boarding passes. Asking the reason why flight was cancelled, the Saudi airline staff recommended using other Airlines in future.Finally boarding nobody inside the aeroplane helping old, illiterate to find their allocated sears. Sort out luggage storage. All the staff stayed in their kitchen areas to let passengers sort out. In-flight service wad good. Overall very poor experience.
It’s very tiring journey with only 3 seats in a row and not good for family of four. Online checkin don’t work and unable to select the seats while going.
Ok, the flight was not full yet I had people on both sided and the chairs were tight. Only 2 kinds of snacks didn’t even have milk for the coffee.
Economy seats are better than most other international airlines. Crew is nice, food is halal and pretty good. Seatback tv selection is ok, not great. Wifi is poor and crazy expensive, "free" messaging lasts 15 minutes and capped at 3mb, full flight plans are $50 USD and still very tightly data capped.
Food was bad, boarding experience especially at Jeddah was extremely chaotic. Flights were very uncomfortable with Meals at odd times
Make all food options available, than running out even before mid way through the service
Make the food options available, than running out even before mid way through the service.
Riyadh to Dhaka was disaster! Passengers were standing the whole flight blocking ways for using restrooms. Bathrooms were extremely dirty. Food quality was very poor. Overall Riyadh to Dhaka was extremely poor and bad experience.
There is issue with first name and every thing is correct, and they did not onboard, it was really bad experience I recommend not to buy ticket and support team is very poor ever though online support is very bad
Plane is very old and not the same seating as online No per seat entertainment The large shared tv wasn’t working Didn’t provide headphones No announcements of departures or arrival from captain or crew
The check-in process is not the best They should have agents in site to help with any problem especially a rebook. Why does one have to get on the phone when there were at least 8 agents around that could have help?! Flying is stressful as it is and having someone willing to do their customer service will ease some of the stress.
Flight was great my baggage was on time everywhere but my bags had been handled ruff cause they got damaged.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
Booked a united Air flight with option to pick seat , then found out was on an Air Canada flight with assigned seat , then they wanted a several dollar charge for some 25 cent value entertainment listening ear device
The free snack options are pretty pitiful for a 2.40h flight.
Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.
I still prefer Delta, but Delta doesn’t fly to State College PA.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.
The flight was mostly on time, smooth and deplaning was quick. Baggage was really quick at the claim. Comfort was so-so and I paid for economy plus. It was still too crowded and why was a family of 5 scattered all around the plane?
Unfortunately your planes need maintenance. I am surprised your bathroom in business class was not working in 8 hour flight. Coffee machine was broken. Seat adjustment panel was bad. I will stay away from Air Canada in future travel.
Boarding, offer those who need assistance some time not to be rushed.
Liked having internet over the ocean. Arriving meal was not sufficient.
Excellent experience. Smooth boarding, flying and the staff was courteous.
Could have had available the ability to watch a movie , but there was neither any hardware or place to plug-in.
Problem with operation of on board entertainment computer. Failed about 1 /2 hour into the flight. Rebooting failed to restore.
Putting carryone size suitcase into the overhead luggage storage on a the small CR900 plane was cumbersome and its assignment to a far far gate w/o the moveable ramps at YYZ arrivals really stunk.
We didn't get any food, not even a snack. Besides of that the experience of flying with Air Canada was great
This flight was a lot more comfortable with more room than the Air Canada Rouge!!! We will never go rouge again! A yes to this one!!! It was so nice to have inflight entertainment! Also the carts came around twice for drinks or a snack!! Great experience all around!
AC flight attendants aren't overly friendly. Otherwise flight was fine.
Boarding was chaotic and disorganized, and the foot rest to my seat was broken. But the food was good and the flight attendants were kind and attentive.
So bad we never travel with Egypt air bad service smells bad food bad Ching my sets to back
Food was terrible (I tried the beef plate). Service is improved. The plane is new so it was good enough
Horrible old filthy airplane with brooking seat and entertainment system
Boarding was a nightmare. Still the B773s don’t have WIFI and are a something from the 90s in terms of comfort.
Cairo airport has probably the most stressful and overcomplicated security system in the world. Can't really blame Egypt Airlines.
I have been traveling for over 30 years, and this was THE worst experience ever. The guy that was checking in at Dubai, didn’t have any professionalism or curtesy. During the flight, You had to wait a while just to get something to drink. They didn’t transfer all my luggage, even after they made me pay $155 extra for one small gallon of Zamzam water, and that luggage is still missing after three days of my arrival. NEVER AGAIN..,
The flight was cancelled with very little info at the airport. Absolutely mess with no option to reschedule flights without paying fortune for business class.
On time, smooth flight… very old and run down aircraft
Despite paying business class, the angle seat was uncomfortable. The crew was just ok. The baggage checkin was a mess at JNB.
Everything was fine except not posting the gate number until 14 minutes before boarding. In an airport the size of Heathrow, that was unacceptable.
The least comfortable business class seat I have encountered for a while - very very firm when reclined making sleeping difficult. Cost cutting is visible everywhere - no offer to refill drinks (the wines were not good - so no real issue there :) ) Just not worth what BA charge
Seats small and uncomfortable (too firm). Boarding process is queue to queue. Food unexciting - and they run out of options very quickly.
Brand new plane and excellent customer service, also on time departure and arrival at LHR.
I just have to say everything was ok, nothing special, and business class is not as good as it used to be, business class sets are the same seats as the rest of the plane including leg room, only difference is no one is sitting in the middle row, they put a janky little table in there to give you somewhere extra for the free drink to sit
Our first flight was cancelled. We later hear from London security that it is common for British airways. My wife’s return flight was delayed as well. Seems like there are operational issues with them. This makes me reconsider flying w them in the future.
I appreciated the on-board entertainment options. The meals served were not very good, in my opinion.
Berlin airport one of the most inefficient we have ever encountered. We are in our 70’s and we were on our feet 1.5 hours and traveled 4800 steps )2 miles) just to get to our remote gate and security detours.thank god we were there 3 hours before our flight
Our first flight was cancelled and we were rebooked on a later flight. Our second flight was delayed by 3 hours but nobody told us anything. We were just expected to wait at the gate. No notice or information. We ended up missing our next flight from London but because we booked separately British Airways won’t do anything about it even though we booked our flights with more than a 7 hour gap. We had to then rebook new flights two days later and stay longer in London.
Our first class ticket was a coach seat with a tray wedged in the middle seat. Seats were the same as coach seats and there was no divider between classes of service. Never seen anything like this before.
