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Crews are not allowed to perform any service whenever the captain deems there’s a chance of turbulence. Even if it is perfectly smooth air.
Crews are not allowed to perform any service whenever the captain deems there’s a chance of turbulence. Even if it is perfectly smooth air.
They ran out of food for breakfast They did not offer tea or coffee The staff appeared very inexperienced The cabin was very cold, even with a blanket
Leg room and flight sound insulation is very bad. They broke 3 of my bags with bad handling
Too many luggages for 1 passenger (4 bags) will make all the overhead luggage bins a challenge to fit them all. Some have oversized hand carry as in like back packer size bags shouldn’t be allowed as handcarry.
I had a great experience with Singapore airlines as always. The partner airline, Scoot was fine except my bag was misplaced during the shuffle. Ultimately, my baggage arrived intact. Attempting to inquire about my baggage was impossible.
Good flight. The food was served a bit late, hence a hurry to finish before landing. Excellent crew and service
Great to have actual hot tastey meal on a flight. Well done
I requested an aisle seat and got a middle seat The flight gate was changed and the flight was delayed
They made me check my carry on even though there was room We un boarded in a strange way but overall it was good
Cabin Crew always friendly and helpful. Seating cramped - foul smelling from toilets, high risk of disease. Guard personal property such as expensive sunglasses Coffee always awful and cold Meal trays toddler sized Not worth the extra cost to fly SQ - use a budget airline, same if not better experience
Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.
Everything was good up until getting off the plane. Riyadh simply cannot handle an A380. Exiting the plane on a remote stand was extremely slow and frustrating, then waiting for buses for transport back to the terminal is another disaster. Give me the 777 any day.
Food was good, great communication by Pilot and Co Pilot, Crew very friendly. Slow beginning drink and meal service - over 2hrs into flight which disrupted overnight flight sleep. Entertainment systems was 3 Stars, my wife's was nonfunctional and had to call attendant 3 times to get it reset, mine the headphones and jack we're twitchy and keep going to muted volume.
Plane was old and seats uncomfortable but staff were friendly and helpful
I didn't travel from the start I changed my ticket long time ago
All was good. Emirates should restart allowing fast track immigration for business class at Manchester airport. Saves a bit of time
Always my favourite airline. On time, lovely staff, clean comfortable seats. Well done
First Class on A380 was an incredible experience with a group of very attentive crew. The only flaw of this flight was the boarding process at Concourse C of DXB where no one was managing the queue. I was at Zone A but arrived when they were already boarding Zone C & D. There was no separate gate for Zone A & B to go through.
I see I gave my review for this flight on my flight Zürich to Dubai rather than Dubai to Singapore.
very nice experience…….we had a comfortable fly with emirates…this is 6 th time flying with emirates….i recommend friends to fly with emirates…….
We bought an upgrade to Business Class at the airport but did not realise that it was not the regular Business Class. The 787 Dreamliner was very dated with the seats not as comfortable as other airlines and some things were almost coming off. We were then told that because it was an upgrade at the airport, we get to sit in the BC cabin but will be served economy class food. So when everyone else got served in china ware, we were given the tray you got in economy class. The wifi does not work. It only connects to watch movies (which is the same as what you find in the ICE) but the internet does not work. The cabin crew while were friendly, were not responsive. Overall, I will never fly China Southern again.
I love flying Chinese airlines in general but China Southern is probably the worst of the lot. The service is poor and food is below par.
Flight canceled, but they didn't notify me. They arranged a nearby hotel and 4 meals for me to stay for 24 hours before I could board.
Had some luggage loading delays but it was still a good experience
We bought the business class tickets. The check-in staff and onboard crew were excellent, providing commendable service throughout. However, it was disappointing to find that China Southern Airlines does not have a lounge at SFO. Instead, passengers were provided with a $35 per person food voucher, which fell short of expectations. Furthermore, the quality of the onboard food left much to be desired, marking a significant decline compared to our previous flight experience in 2019, prior to the pandemic.
Wuhan - Dubai. Old plane: 1. Only USB charger. No power outlet to plug in.. 2. Super narrow seat layout 3. Toilet cover consistently fell down and hit my back when sitting on it.. :( 4. Entertainment system touch screen not sensitive, and need to press hard or use finger tips to hit. Crew were very nice and accommodating though.
1. I got very poor check in experience with the counter lady . This is the first airline I ever experienced that no combine check in weight allow . Even we have 4 of us but weight counter by piece . So we wasted lot of time argue and repack . This is super crazy 2. Next I left my Samsung tablet on the plane . And I started to escalate and finally spoke to southern airline lost and found in Malaysia and the amazing answer she give is : system nothing found and please try to call southern airline in china 🧐 . I have been flying many other airlines but this is my first encounterment with such irresponsible airline response and no empathy given to customer . My feeling is nobody bother whether how customer like me feel and I’m just too small for the management to take note .
No red vine, no whiskey, no vodka. No that I wanted all of them at once but still...
During flight, some passengers perform stomping leg exercises which disturb the comfort (I.e. sleep) of other passengers.
No good but was short flight. Both of our China Southern flights were on time. No surprises.
Being a platinum member, no attention given. No towel or tissue provided.
As gold member there is no priority checkin. Meaning you either have to board with your zone or last with business class pax. As economy pax all the baggage bays are filled by the time you arrive
Staff was very friendly. There is no on board entertainment, but it’s such a short flight that it doesn’t matter. We also got a meal which was nice and unexpected due to the length of the flight.
They made us deliberate waste time by holding our passports and boarding passes making us miss the flight
It was a long flight but overall a good one. The one thing that I would comment on is that there is a real problem with disposable plastic products when it comes to the meal service. It would be great for Qatar Airways to find ways to make its meal service more circular and reduce the immense amount of waste.
I found it weird that the quality of the flight different from Australia to Doha than the Doha to Berlin leg. The quality of the toiletries pack (was in a box from Australia) and then a proper bag from Doha. The biggest variation was the inflight entertainment, which had a significantly shorter amount of content compared to the Doha flight. My QSuite seat was also broken and did not recline all the way flat. Wasn’t the best and I wouldn’t be happy if I’d paid cash for the flight.
From Montreal to Doha , we habe two complaints : 1) They want to charge for Seat Selection, claiming that the Class of ticket bought on Kayak did not cover seat selection. It such a penny pinching rule, I told them, since we paid almost $20,000 our 3 tickets , that rule should never exist. Also I reserved my tickets so many months ahead, I expected they will naturally put the family together or move somebody else to keep our family seating together. I filed a complaint, and NOBODY ANSWERED. 2) In Montreal, Qatar has an arrangement with the National Bank Lounge. It was so overcrowded and the Lounge is so bad in terms of service and food, amenities etc... The WORST lounge . Why Qatar not have another arrangement their Business Class clients in Montreal. The Air France KLM Lounger is better, the Air Canada Lounge is better. Qatar should send somebody to take a look ! Joseph Chung
The crew was great and the food and liquor offerings were good. Seats were a bit cramped. Flight arrived early at destination. That's a plus.
Was required to print a boarding pass, which I'd prefer to avoid. Seat (economy x) was comfortable, service was excellent.
I had never seen any cabin crews behaving like that. They are not at all professionally fit for this job
I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.
I think it’s time that somebody set a standard for the temperature in the cabins. I would rather it be colder than anybody that wants to have a blanket have a blanket to keep it so warm at times is unbearable and quite uncomfortable. That’s the only thing I would add.
For the price we paid, we had a really good flight. The seats and bed (business class) was extremely comfortable. I have no complaints. The crew were very attentive and helpful. They spoke English and there were no misunderstanding although their English wasn’t perfect or fluent. You will never go hungry as there was ample food and drinks but their food for mediocre. The entertainment was limited to older movies and the wifi didn’t allow you to access some Social media. Apart from the above, it was a very pleasant flight. Would highly recommend them.
Good airline for the price. The Air stewardess are great, nothing is to much trouble. Will use again.
Great staff and food. Seats pretty uncomfortable but plenty of legroom. Entertainment system outdated.
The flight was cancelled without any reason. But the next flight to Shanghai has to be cancelled to pay penalty.
How do you run out of beer after one hour of a twelve hour flight?!
Couldn’t fly since they wouldn’t issue a boarding ticket. Something to do with not taking the departing flight since it was cancelled due to weather. No notice or anything about the trip being invalid. The app made it seem like I was all good for it. Never trusting travel agency
Multiple delays, with no explanation. Caused us to almost miss our connector. The airline made no effort when we arrived in Shanghai to help us make it to our next flight with the same airline.
A lot of value considering the cheap ticket prices. All meals served were Chinese food. Would fly them again considering the ticket was half the price of any others