My problem was with the onward connection between London Heathrow and Washington IAD. The flight was several times changed.
With my outbound flight I didn’t get the food I wanted whiles others did. I was sad
Flight was fine, food better than anticipated and flight attendants were helpful and friendly.
Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.
They had about 20-25 people overbooked. Including me. Why is this?? I was put on a flight to NC an hour later with a 4 hour layover. I was supposed to be home at 1045am instead i was home at 7:30pm. An extra day to pay for dog care.
Lost our luggage going to Spain. Missed our connecting flight returning to home
Could have done with a 2nd round of drinks even if it was only to distribute bottled water
The onboard service makes it extremely difficult and slow to go to the toilet
Service of the crews were great. Food on flight was very greasy, and salty.
Sardine can herringbone layout in business class. Uncomfortable and nowhere to put your book, phone, headphones, etc. worst hard product ever, and the service and food aren’t good enough to make it worthwhile. Expensive garbage. British Airways purchased this thinking only about financials, clearly not customer experience. British Airways business class is the garbage truck of the skies. Hard pass!
