Flight was fine, food better than anticipated and flight attendants were helpful and friendly.
Our headphone plug in was broken, especially we are with 5 years old who like to watch a movie
Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.
Lost our luggage going to Spain. Missed our connecting flight returning to home
Could have done with a 2nd round of drinks even if it was only to distribute bottled water
The onboard service makes it extremely difficult and slow to go to the toilet
Service of the crews were great. Food on flight was very greasy, and salty.
Sardine can herringbone layout in business class. Uncomfortable and nowhere to put your book, phone, headphones, etc. worst hard product ever, and the service and food aren’t good enough to make it worthwhile. Expensive garbage. British Airways purchased this thinking only about financials, clearly not customer experience. British Airways business class is the garbage truck of the skies. Hard pass!
Due to a cyber attack at the SeaTac airport ALL of the airport computers at the airport were down. This seriously impacted every airline at the airport and the resulted in our flight leaving a hour later than scheduled. This delay caused us to miss our connecting flight from Heathrow to Edinburgh. I was amazed to have British Airways staff meet us at the gate as we left our flight. They quickly provided us with new boarding passes for a flight going to Edinburgh later the same day. Problems sometimes happen but they handled the situation in first class style.
The flight was delayed which caused me to lose my international flight to Egypt. I arrived Egypt 10 hours late which ruined my entire plan any trouble for the people that were waiting for my n the airport. I lost money and time.
