Book Hertz hire cars in London

Reviews for Hertz in London

Recent reviews

Traveller rating

Wonderful

11

Very Good

5

Good

1

Okay

5

Fair

1

Mediocre

0

Poor

9

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car was cleanrented a car

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6.0

The vehicle was good, but spoilt by not having an owners manual, so it was difficult whilst driving to understand some of the controls and what the car was doing by itself. I had to go onto the internet to find out what the buttons on the steering wheel did. Finally on returning the vehicle, I told them that a stone had hit the windscreen and it had a crack. When told that the 'costly' collision damage waiver did not cover the cost of repair, I was dismayed, I was told I should be able to claim on my travel insurance. Subsequently, Hertz have included a bill for 808 pounds for the repair of the windscreen. I shall challenge that as I got a quote of 148 pounds for the same repair. I have told my bank to hold over that payment, whilst the matter is resolve with my travel insurance. None of the paperwork I received from the people at the yard, gave me any indication of the exclusion of damage to a windscreen would not be covered by collision damage waiver.Reviewed 29 Sep 2024

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10.0

Pickup was great, car was excellent. Staff was very helpful in giving directions and getting cab service. Car return was somewhat confusing trying to find the return area.Reviewed 10 Sep 2024

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8.0

Easy pick up and drop off and good valueReviewed 24 Aug 2024

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2.0

Inattentive staff, damaged vehicle, but the most egregious issue is the hidden fees and charges, tripling the cost at a time when you have no choice to payReviewed 24 Aug 2024

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4.0

Major waiting time for pick up. The car was handed over without inspection because of which I had issues driving as the wipers were faulty even though the car only had 2700 miles on it. There is no way to approach them if you book thru kayak or qeeq and they do not entertain any third party insurance that you may purchase thru there platforms and insist that you spend 3 times on hertz own insurance Also, hertz does not remove the exorbitant block they put on your card immediately. My block amount was more than the rental amount and I am still to receive the credit despite the bill being settled and 4 days being passed It's better to book directly from a car company after reading all terms and conditions rather than booking thru platforms which offer no information support or assistance in your tripReviewed 20 Jul 2024

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2.0

My car broke down and it took them 6 hours to get to usReviewed 2 Jul 2024

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6.0

Staff was very friendly and interested to help. We reserved a Volvo XC90 and we were given an XC60. We pointed it out to the service desk. They acknowledged the error, but said that they couldn’t help because we prepaid and that we would need to contact customer service. Customer Service said that they needed approval from the location. I am assuming that I will not receive an adjustment. That causes me not to book through Kayak. Additionally, they charged me £212 for minor scratches on a wheel.Reviewed 24 Jun 2024

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2.0

We were not allowed to collect the car. Three different reasons were given but we fear we were profiled due to race and not allowed to hire the car.Reviewed 19 Mar 2024

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6.0

Car was good. No information given on what to do to get through exit toll booth as non ticket was provided. No personnel present for car return. Not sure what to go except just leave the car and hope all was ok.Reviewed 24 Sep 2023

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10.0

Good customer serviceReviewed 9 Jan 2022

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6.0

The new car didn't have ANY USB chargers... only USB-C. That was bloody annoying for a new rental car. That ridiculous system for checking how many points you have on your licence is also both unique and antiquated. I know it's not a Hertz specific problem... but FFS!!! The staff member did help in the end and offer an alternative. The car was great and at a good price.Reviewed 4 Jan 2022

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4.0

Cons:We rented the car for 9hrs, put 230 miles on it and it cost us over $400 for a Vauxhall Corsa. VERY expensive.Reviewed 29 May 2021

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More

• Is model choice important when booking Hertz car hire in London?

  When you use Hertz car hire in London, it's important to note a few things about driving in the city. The first is that you'll have to be very aware of the different zones in the city centre, and pay close attention to what lane you're in. Your choice of car can also make a difference. Hertz offers a good selection, from compact and economy cars to more easily deal with traffic, SUVs and MPVs if you need more space for people and luggage or you're going on a road trip, and plenty of saloons and sedans.

• What are the requirements for booking and collecting my Hertz hire car in London?

  If you've booked your London car hire online, bring your reservation details and your valid UK driver's licence. You'll also need a credit or debit card in your name to pay for the full hire period, or simply to confirm that it was you who made the online booking. Also be aware that to book car hire from Hertz you need to be 25 years of age and have had a clean driver's licence for at least a year prior to hiring a car.

• Where are the Hertz hire car branches in London?

  Hertz car hire branches are to be found all around London, so you won't have any trouble finding your nearest one. For those who are flying into the city, there are desks at Heathrow Airport, London City Airport, Gatwick and Stansted. They're also located near the major public transport hubs, including St Pancras Station, Paddington Station and Stratford International Station. Locations in other suburbs include Walthamstow in the north-west, on Russell Square, and Old Kent Road in East London. There are others in Dartford, Wembley and Southgate.

• How much does it cost to hire a car from Hertz in London?

  On average a car hire from Hertz in London costs AED 262 per day.

• What is the most popular car hire from Hertz in London?

  Compact (Ford Focus Wagon or similar) is the most frequently booked car hire type from Hertz in London.

• How many car hire locations does Hertz have in London?

  Hertz has 13 hire locations in London. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Heathrow airport (LHR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Heathrow airport (LHR)?

  Yes

• Does Hertz have a car hire location at the airport: Gatwick airport (LGW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Gatwick airport (LGW)?

  Yes

• Does Hertz have a car hire location at the airport: Stansted airport (STN)?

  No (according to our data)

• Does Hertz offer shuttle or airport pick-up services from Stansted airport (STN)?

  Yes