I feel scammed. There were no instructions about how to find the rental car facility, no phone number to call, and I could not even find the company on Apple Maps or google so I wasn't willing to uber to a random address that was shown on the reservation (as a woman traveling alone), especially since it was listed as having a shuttle service from the airport. No signs listing the company at the airport or remote rental lot, and no airport employee I asked had ever even heard of the company and therefore could not give me directions. I ended up renting a car through another company and never found the mythical mexrentacar. I would love for someone from Kayak to contact me for a refund on this.
The car return was weird and sketchy. A young man dressed in a black t shirt and black pants hopped out of a vehicle next to where you return the rentals and asked if we were returning the vehicle. A bit caught off guard I said yes. As he was tapping on his device I stood there contemplating if he worked for the car rental place or just a random guy. When he finally confirmed my name I released the keys to him. My suggestion would be to have uniforms that indicate they’d work for the car rental and not just some random individuals. Secondly allow the customers to do a final walk through without feeling pressured to do so incase they forgot something in the vehicle.
Easy access and streamlined pickup. It's a bit confusing around requirements. The blurb states photo ID driver's license but doesn't state that passports are mandatory in the main introduction. I had to return to pick up my passport. Other locals were having similar problems around proof of address when we arrived, so there is room for improvement. The other thing is they need to be clearer in what insurances were needed. I ticked the cover I thought was required but on arrival got told that I had to add a second insurance as it was compulsory in LA but this was not shown in the main application as compulsory.
Unable to locate and communicate with MEXRENTACAR. The directions to shuttle was poorly given and they were unable to drop us to the car rental place.
Scam! Was turned away when showing up to pick up car due to “cancelled” reservation by MEX without any notification. They used this trick to force you rent their car at last minute at significantly higher price. On top of that, the rate they sell does not include any liability coverage or any coverage at all and forces you to pay ~$50-100/day for liability and additional $50-100/day for collision insurance which if you don’t pay for these, you will not get the rental car and have you stranded there without much choice. They don’t accept corporate or personal auto insurance for coverage. They may accept collision waiver from credit card coverage IF you can produce declaration from CC company but this typically needs to be arranged way ahead of time, no way you can obtain last minute. Even then, you will still need to pay the liability coverage which no CC will cover and they don’t allow using corporate/personal auto insurance. The service was unfriendly and hostile and their price gouging mindset is obvious. All other people arriving for pickup experience similar issues either with insurance coverage, cancelled reservation or huge amount of money/deposit hold requirement (minimum $1000-$2000 hold except if you buy all their insurance coverages, based on what I heard from other people’s interaction with MEX. I believe their policy is illegal and against US consumers protection policy. Will be submitting BBB complaint, FDC and other agencies.
If you are NOT American, do NOT use this booking company. They do not accept non American care insurance and will charge an additional 55 USD per day at the counter or refuse to rent to you, even if your car insurance covers rentals. Totally useless to me.
